Best Online Fax Services Of 2024 (2024)

• eFax: Best for ease of use
• Nextiva: Best for faxing and video calls
• MyFax: Best for small offices
• RingCentral: Best for basic fax service
• MetroFax: Best for local faxing
• SRFax: Best Secure fax service
• Ooma: Best for fax and video conferencing
• mFax: Best for cloud fax storage
• Fax.Plus: Best international fax service

When looking for the best online fax service for your business, there are some essential features you should keep in mind.

Essential Features

• Digital signatures – Solutions that support digital signatures for faxed documents can make it easier to manage a much wider range of transactions and agreements than those that don’t.
• Bandwidth and file size support – The ability to support the necessary bandwidth and size of faxes is critical for making sure that a solution can scale to your needs.
• Diverse file support – A tool that supports a diverse range of file types such as Microsoft Office files, PDF, HTML, DOC, DOCX and JPEG will reduce the chance of disruption to your workflow.
• Fax search and indexing – Having a searchable archive with a tagging system can make it much easier to locate the documents you need quickly.
• Regulatory compliance – You may also want to look for solutions that comply with regulations such as HIPAA if you’re going to be processing documents containing data that’s protected under those legal frameworks.

Customer Support

Another key factor to consider is the level of customer support offered. If you’re going to be relying on the fax service to manage agreements and transactions with third-party suppliers and customers, then having access to ample customer support or a dedicated account representative is essential for making sure that you don’t experience any unnecessary downtime.

Security

Security is an important concern, as measures including password-based authentication, multifactor authentication and end-to-end encryption will reduce the chance of leaving sensitive data exposed to unauthorized individuals. It will also help you to reduce legal and compliance risk.

Desktop and Mobile App

Being able to fax documents from any device gives you and your team much more flexibility, so that you can all work remotely and still ensure that documents are processed quickly and professionally, whether you’re connecting from a web portal, email account or mobile app.

Below is a brief rundown of the methodology we used to rank the fax services scored above.

• Pricing and fees (20%): The overall cost of faxing documents was one of the prime considerations of this review and accounted for 20% of a product’s total score. We prioritized ranking fax services that offered the lowest price per page as part of their base plan.
• General features (20%): A fifth of the score accounted for the depth of core features offered by the product, from the ability to send faxes from any device to fax archiving, digital signing, tagging and customizable covers.
• Additional features (20%): This section accounts for additional features such as video conferencing and audio calls that might not be part of a traditional fax service, but help teams to manage their workloads in remote working environments.
• Reviews and ratings (20%): Here we take into account the feedback of users left on online review sites and other sources to evaluate how the products and features were received more broadly.
• Expert score (20%): Lastly, we considered expert scores to cross-reference with the user community’s feedback to further scrutinize the quality and limitations of each product.